At our online store, we offer fast and affordable shipping on all orders. Here's what you need to know about our shipping policy:
- The process time before shipped out is 1-3 business days.
- We offer Standard Air Shipping, delivery time is 7-14 business days.
- Standard Air Shipping is FREE on all orders over US$79, or the shipping cost is US$5.99.
- We ship to more than 150 countries, you can choose the country you want to ship to on the checkout page.
If you want to track your order, please click “Check Your Order” for information.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it for a full refund within 30 days of the purchase date.
To be eligible for a return, your items must be unused, unwashed, and in the same condition that you received them. They must also be in their original packaging, with tags still attached.
To initiate a return, please contact our customer service team at service_warmlily@163.com. Please include your order number and the items you would like to return in your message.
Once we receive your returned items, we will inspect them and process your refund within 5 business days.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.
Exchanges (if applicable)
We will replace items if they are defective or damaged. Please contact our customer service team at service_warmlily@163.com
(plz note: you will be responsible for paying for your own shipping costs for returning your item, however, we will pay the returning shipping fee if items you received are defective or damaged)
